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Official Website
Official Website
Hotels Andorrans, S.A.U., holder of Tax ID (CIF) A-700666-P, in compliance with the provisions of article 10 of the LSSICE informs you that the trade company is registered in the Mercantile Registry of Andorra, with registered office in Passatge Antònia Font Caminal, 1, despatx 502 - Escaldes-Engordany, Andorra - AD701, (hereinafter, the Màgic Pas).
You can contact us by calling (+376) 875 539 and through the e-mail address recepciopas@hotelsmagic.com
The aforementioned trade company is owner of the domain name hotelmagicpas.com and the Internet site that is accessed through this domain: hotelmagicpas.com
The terms 'You' and 'User' are used here to refer to all individuals and/or entities who, for any reason, access this website.
Màgic Pas places at your disposal, through hotelmagicpas.com, information and services related to our hotels such as on-line room bookings, pre-booking service, hotel locator, rate locator, pre-booking of meeting rooms and conferences, customer service and job opportunities. (Hereinafter, ?the services?).
The use of the page and/or its services will imply the full and unreserved acceptance, and validity, of all General Conditions contained in the latest updated version of these rules of use. Therefore, the user should be aware of the importance of reading them each time they visit our website. The access and/or use of certain services offered to users (hereinafter, the user) on hotelmagicpas.com may be subject to certain conditions that, depending on the cases, replace, amend and/or complete these rules of use, therefore, the user, prior to accessing and/or using these services and content, must read and accept these conditions.
2.1 The user undertakes to use the website hotelmagicpas.com, and the services made available through it, in accordance with the law, morality, good customs and public order, as well as the provisions of these rules of use. As a result, they are not obliged to use the website hotelmagicpas.com or its services for purposes or effects that are illicit and/or contrary to that established in these rules of use, harmful to the rights and/or interests of third parties or that in any way may damage the website hotelmagicpas.com and/or its image, impede its normal use, or the services accessible through it, for all other users.
2.2 Màgic Pas may, for greater flexibility in the operation of hotelmagicpas.com and for the benefit of users, unilaterally amend, at any time and with no prior notice, the services provided or any substantial aspect of this website, or the operative, technical and usage conditions for the services of hotelmagicpas.com. Similarly, the users, in order to improve the service and establish an optimum level of quality, which is the ultimate goal of Màgic Pas, may suggest any amendments that they deem useful by contacting the persons responsible for the page through the e-mail address recepciopas@hotelsmagic.com
2.3 The users of hotelmagicpas.com must observe any instruction that, through the e-mail, hotelmagicpas.com, is sent by Màgic Pas or its duly authorised staff.
At Màgic Pas, we follow a permission marketing policy, therefore we ask for your consent with regard to the Commercial Communications that we may send to you by e-mail. We inform you, in accordance with that established in articles 20 and 21 of the LSSICE, that the data you provide to us will be used to send these commercial communications about our services that may be of interest to you, for which you provide your consent for the electronic commercial communications to be sent (e-mail, SMS, etc.) about all the products and services we offer, as well as others related to the hotel, travel, gastronomy and leisure sectors. We also inform you that the personal data you supply to us may be transferred to companies from the Sercotel Group to which we are associated for the aforementioned purposes.
All companies from the Sercotel Group and associates are referenced in the following link.
All of this does not effect your right to revoke, at any time, the consent provided to receive commercial communications, by writing to the address mentioned above or to the following e-mail address: recepciopas@hotelsmagic.com
Màgic Pas reserves the right to exclude, temporarily or definitively, users in any of the following cases: due to a breach of any of the General Conditions of Use established in this document, due a breach of the laws, morality or public order. Furthermore, it is not permitted to use the website or our services in such a way that includes (i) material that violates unduly authorised copyrights, or that violates any other Intellectual or Industrial Property right, (ii) material that is offensive or violates public security and national defence, (iii) material that advocates terrorism, racism, or other discriminatory behaviour based on race, gender, religion, opinion, nationality, disability or any other personal or social circumstance, (iv) material that violates young people and children, in particular that of a pornographic nature, especially if it violates minors, (v) material that is threatening, defamatory or incites violence.
In accordance with that established in the LSSI, Màgic Pas will proceed to interrupt the service if it becomes effectively aware that any illicit activity is taking place or any third party property or rights have been harmed.
The exclusion of the user does not mean that Màgic Pas will not take the corresponding legal actions or indemnities that correspond to it by law.
Màgic Pas reserves the right to amend, unilaterally and without prior notice, any of the terms and conditions of these Rules of Use, under the terms and conditions it deems appropriate, informing users of the amendments made through hotelmagicpas.com
All information contained on hotelmagicpas.com, its graphic design and the code in HTML, JAVA, JAVA Script or Active X language is protected by copyrights or other intellectual property protection rights. These rights belong exclusively to Màgic Pas or its licensors. The Internet users who access this website may view the information contained therein and make private downloads or copies on to their computer system, provided that the elements copied are not then transferred to third parties or installed on to a server that is connected to the Internet or a local network. Without prejudice to that contained in these Rules of Use, it is not permitted to distribute, amend, transfer, publicly communicate, copy or perform any other act on part or all of the information published on hotelmagicpas.com, without the prior authorisation of Màgic Pas.
The user must use the content and information contained on hotelmagicpas.com in a diligent, correct and lawful manner, and specifically, only for personal use and not commercial, provided that they do not delete or amend the content or any mention of sources, copyrights and other information that identifies the rights of Màgic Pas or of third parties, that is, respecting its original form. Any reproduction or copy, distribution or publication, of any kind, of the content of the information published on hotelmagicpas.com is prohibited without the prior and written authorisation of Màgic Pas. Authorisation for reproduction may be requested to the e-mail address recepciopas@hotelsmagic.com
In the event that any user or third party believes that any of the content existing on hotelmagicpas.com has been accessed in order to violate copyrights or other intellectual property protection rights, we ask that they notify Màgic Pas of this circumstance by sending a notification to the e-mail address recepciopas@hotelsmagic.com. This must include at least the following information: a) Name, address, telephone number and e-mail address of the claimant, b) Details of the holder of the copyrights or other intellectual property protection rights that could have been violated, c) Indication of the violated content and its location on the website hotelmagicpas.com, d) Declaration that the content has been accessed without the express authorisation of the owner of the copyrights or other intellectual property protection rights. Without compromising that outlined in the above paragraphs, Màgic Pas reserves the right to defend itself against complaints based on its current regulations on advertising and copyrights, or other intellectual property protection rights.
7.1 In the event that hotelmagicpas.com includes links to advertising or websites or third parties, Màgic Pas is not obligated to control and does not previously control, approve or endorse the services, content, data, files, products and any type of material existing on the website(s) of third parties. Therefore, Màgic Pas will not be liable, under any circumstance, for the legality of the content of the website(s), and it will be the sole responsibility of third parties to, including but not limited to, respect the legality, morality, good customs and public order of the content, as well as ensure that they do not harm any rights of third parties. The existence of a hyperlink does not presuppose a relationship of any kind between Màgic Pas and the owner of the website on which it is established.
7.2 Users or third parties who intend to establish a hyperlink with the website hotelmagicpas.com must ensure that the hyperlink only allows access to the pages or services of the website hotelmagicpas.com, but does not offer, including but not limited to, the reproduction of content, deep-links, browsers, or inaccurate or incorrect statements about the contents or the website hotelmagicpas.com. With the exception of the signs forming part of the hyperlink, the user will ensure that the website on which the hyperlink is established does not contain trademarks, trade names, shop signs, denominations, logos, slogans or any other type of distinctive sign that belongs to Màgic Pas.
8.1 Màgic Pas does not guarantee the reliability, availability or continuity of the operation of its website or the products or services made available to the user, for which it excludes itself from any liability for damages and/or losses of any nature that may derive from the lack of availability, reliability or continuity of its website or services. It will, however, intend to provide, to the extent of its possibilities, technical assistance to the person affected.
Màgic Pas will not be liable for the interruption of the service, suspension, temporary loss of the server or termination of information or services, nor for any possible omissions, losses of information, data, settings, improper accesses or breach of confidentiality that are caused by technical problems, communication problems or human errors due to third parties or that are not attributable to Màgic Pas.
8.2Màgic Pas is not obligated to control and does not previously control the absence of viruses or elements in the content that may cause changes to the software or hardware of users or persons who visit the website. Therefore, it will not be liable for damages and losses of any nature that may derive from this.
8.3 Màgic Pas is not obligated to control and does not previously control, approve or endorse the services, content, data, files, products and any type of material existing on the website(s) of third parties. Therefore, Màgic Pas will not be liable, under any circumstance, for the legality of the content of the website(s), and it will be the sole responsibility of third parties to, including but not limited to, respect the legality, morality, good customs and public order of the content, as well as ensure that they do not harm any rights of third parties. In accordance with the LSSICE, Màgic Pas will not be liable for the information that we may send if we are not effectively aware that the activity or information we send is illicit or damages the property or rights of third parties. It will be understood that it was "effectively aware", in accordance with the LSSICE, when a competent body has declared the illegality of the data, ordering its withdrawal or the access thereto is impossible, or it has declared the existence of the damage and Màgic Pas was aware of the corresponding resolution.
8.4 Màgic Pas is not obligated to control and does not control, nor does it guarantee the reliability, availability or continuity of the operation of the products or services made available to the user by third parties housed outside of hotelmagicpas.com, for which it excludes itself from any liability for damages and/or losses of any nature that may derive from the lack of availability, reliability or continuity of its website or services. The user will be liable for damages and/or losses of any nature that Màgic Pas may suffer as a result of the user breaching the law or any of the general conditions contained in this agreement.
If one of the stipulations of these Rules of Use is declared null or inoperative, all other Conditions will be maintained under the agreed terms. Màgic Pas undertakes to replace the stipulation affected by the nullity and keep it as close as possible to the intention initially perceived by the parties.
Màgic Pas has defined its data protection policy in accordance with that established in EU Regulation 2016/679 (General Data Protection Regulation), with regard to the data you freely and voluntarily provide through our website. To consult our policy, click here.
11.1 The Spanish las will be the applicable law in case of dispute or misinterpretation of the terms that shape these Terms of Use, as well as any other conflict regarding Sercotel?s services.
11.2 For the resolution of any controversy that may arise from the use of the website and / or its services, the people involved agree to submit to the jurisdiction of judges and courts established within the regulations on procedural matters and / or consumers and users for the assumption of being a consumer. If there is no such consideration, submission to the Judges and Tribunals of the city of Barcelona is agreed.
For any complaint or claim related to the use of the website and / or its services, as well as the services offered by Màgic Pas, you can contact us using the contact data provided on the top of the page.
You can also write an ordinary mail addressed to: SAGATU ASOCIADOS COMERCIAL HOTELERA S.L., C/ Paris nº120, Barcelona (C.P.08036)
For your claim, you can use the form attached to these general conditions or write the document you deem appropriate using as many sheets as considered necessary. Download.
Maximum delivery term for your claim will be 30 days counted from the day after the claim was filled. After this period, if the claim has not been solved yet, the same will be deemed dismissed to all appropriate effects. All this, in accordance with what is agreed in the Royal Legislative Decree 1/2007, November 16th, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.
Upon check-in, the reception staff will require the client to present a credit card of his/her ownership, just as a warranty for any possible incidents that may take place during the stay at the chosen hotel.
Any use of these data is regulated by the protection indicated in the Privacy Policy section present on the website throughout all the hotels within the Sercotel group.
In a subsidiary way, and for those customers who are not able or do not wish to present a credit card of their ownership, a deposit can be made for the equivalent amount of night booked. This deposit will be fully cashed back upon check-out once the absence of any kind of incident has been verified.
Inversiones Naron 2003, S.L.
Sagatu Asociados Comercial Hotelera, S.L.
We know how important the processing of your data is to you, so we would like you to take a few minutes to read our privacy policy and understand how we manage your personal data. You will be given advance notice of any change in our privacy policy so you can consider its appropriateness and accept it. You may, of course, request anonymisation at any time and your data will be deleted from our system.
All data you provide will always be processed by PONENT, SL according to current legislation and the appropriate security and technical measures.
All details of our Privacy Policy are explained below.
Your personal data controller and manager is PONENT, SL. It is responsible for due compliance with current data protection legislation. You can contact us at any time at:
PONENT, SL
PASSEIG ANTONIA FONT CAMINAL 1 DESPATX 502
ESCALDES ENGORDANY
NRT (TIN): L-708 336-J
TELF +376 875 500
E-MAIL: INFO@HOTANSA.AD
We hold the personal data of our customers and any users who have requested promotional information about our services and have explicitly given their consent to our privacy policy.
We also obtain information via social networks. Each case depends on the social network’s own privacy policy and the privacy settings of each user.
Personal data that we hold:
a. Name
b. Surname(s)
c. Gender
d. Nationality
e. Identity document
f. Postal address
g. Date of birth
h. Country of birth
i. Telephone
j. Email
k. Credit Card
l. Language
The only personal data we process are with the explicit consent of the user. The user authorises PONENT, SL to pass on their personal data to HOTELS ANDORRANS, SAU, SERCOTEL and businesses associated with PONENT, SL, to be used to promote and offer products that are best suited to our customers’ needs and to make it possible:
- To manage your reservation and any necessary related communications.
- To answer satisfaction surveys.
- To answer satisfaction surveys.
- To manage queries and claims and to exercise users’ rights.
PONENT, SL will keep your data as long as our relationship lasts. Once it ends, they will be kept for the legal limitation periods applicable to the purpose for which they were obtained.
After this period, your data will be automatically erased from our system.
You can also contact us ( info@hotansa.ad ), whenever you wish, to unsubscribe your data immediately, in which case they will only be held for the legally-required period to prove compliance with our legal obligations.
Users have the following rights:
- Access: the right to verify your personal data held by PONENT, SL, and verify whether they are being processed.
- Rectification: the right to rectify your personal data when you consider them to be incorrect or incomplete.
- Restriction of processing: you have the right to restrict the processing of your data carried out by PONENT, SL.
- To object: you have the right to object to PONENT, SL processing your personal data. In this case, PONENT, SL will only use your data for legitimate purposes and according to current legal requirements.
- Erasure/to be forgotten: you have the right to erase your personal data, as long as they are not legally required to prove compliance with our legal obligations.
- Portability: you have the right to receive your personal data in a structured format, that is in common use and machine-readable, and send them to another controller when processing is based on consent or a contract.
- Portability: you have the right to receive your personal data in a structured format, that is in common use and machine-readable, and send them to another controller when processing is based on consent or a contract.
You can ask about the processing of your data or exercise any of these rights by sending a written, signed notification by email to info@hotansa.ad or by post to:
PONENT, SL
PASSATGE ANTONIA FONT CAMINAL 1, DESPATX 502
ESCALDES ENGORDANY
AD700 - ANDORRA
State your name and surnames, and your address or email for notification.
PONENT, SL will only send promotional information by email to users who have previously given their explicit consent to the use of their personal data.
Cookies are only used to improve the performance of our web site and for general statistics (number of visits, pages visited, frequency of use, etc.) and are never used to collect user identity data.
The privacy of the information, whether provided by the user in personal data requests, or accessible via the web site, is regulated by Law 15/2003 of 18 December on personal data protection in the Principality of Andorra, and any implementing regulations.
PONENT, SL reserves the right to amend this privacy policy according to any legislative changes or the criteria of the Data Protection Agency. If any change is made after acceptance, you will be duly informed by email at the address you have provided.
We know how important the processing of your data is to you, so we would like you to take a few minutes to read our privacy policy and understand how we manage your personal data. You will be given advance notice of any change in our privacy policy so you can consider its appropriateness and accept it. You may, of course, request anonymisation at any time and your data will be deleted from our system.
All data you provide will always be processed by PONENT, SL according to current legislation and the appropriate security and technical measures.
All details of our Privacy Policy are explained below.
Your personal data controller and manager is PONENT, SL. It is responsible for due compliance with current data protection legislation. You can contact us at any time at:
PONENT, SL
PASSEIG ANTONIA FONT CAMINAL 1 DESPATX 502
ESCALDES ENGORDANY
NRT (TIN): L-708 336-J
TELF +376 875 500
E-MAIL: INFO@HOTANSA.AD
We hold the personal data of our customers and any users who have requested promotional information about our services and have explicitly given their consent to our privacy policy.
We also obtain information via social networks. Each case depends on the social network’s own privacy policy and the privacy settings of each user.
Personal data that we hold:
a. Name
b. Surname(s)
c. Gender
d. Nationality
e. Identity document
f. Postal address
g. Date of birth
h. Country of birth
i. Telephone
j. Email
k. Credit Card
l. Language
The only personal data we process are with the explicit consent of the user. The user authorises PONENT, SL to pass on their personal data to HOTELS ANDORRANS, SAU, SERCOTEL and businesses associated with PONENT, SL, to be used to promote and offer products that are best suited to our customers’ needs and to make it possible:
- To manage your reservation and any necessary related communications.
- To answer satisfaction surveys.
- To answer satisfaction surveys.
- To manage queries and claims and to exercise users’ rights.
PONENT, SL will keep your data as long as our relationship lasts. Once it ends, they will be kept for the legal limitation periods applicable to the purpose for which they were obtained.
After this period, your data will be automatically erased from our system.
You can also contact us ( info@hotansa.ad ), whenever you wish, to unsubscribe your data immediately, in which case they will only be held for the legally-required period to prove compliance with our legal obligations.
Users have the following rights:
- Access: the right to verify your personal data held by PONENT, SL, and verify whether they are being processed.
- Rectification: the right to rectify your personal data when you consider them to be incorrect or incomplete.
- Restriction of processing: you have the right to restrict the processing of your data carried out by PONENT, SL.
- To object: you have the right to object to PONENT, SL processing your personal data. In this case, PONENT, SL will only use your data for legitimate purposes and according to current legal requirements.
- Erasure/to be forgotten: you have the right to erase your personal data, as long as they are not legally required to prove compliance with our legal obligations.
- Portability: you have the right to receive your personal data in a structured format, that is in common use and machine-readable, and send them to another controller when processing is based on consent or a contract.
- Portability: you have the right to receive your personal data in a structured format, that is in common use and machine-readable, and send them to another controller when processing is based on consent or a contract.
You can ask about the processing of your data or exercise any of these rights by sending a written, signed notification by email to info@hotansa.ad or by post to:
PONENT, SL
PASSATGE ANTONIA FONT CAMINAL 1, DESPATX 502
ESCALDES ENGORDANY
AD700 - ANDORRA
State your name and surnames, and your address or email for notification.
PONENT, SL will only send promotional information by email to users who have previously given their explicit consent to the use of their personal data.
Cookies are only used to improve the performance of our web site and for general statistics (number of visits, pages visited, frequency of use, etc.) and are never used to collect user identity data.
The privacy of the information, whether provided by the user in personal data requests, or accessible via the web site, is regulated by Law 15/2003 of 18 December on personal data protection in the Principality of Andorra, and any implementing regulations.
PONENT, SL reserves the right to amend this privacy policy according to any legislative changes or the criteria of the Data Protection Agency. If any change is made after acceptance, you will be duly informed by email at the address you have provided.